Frequently Asked Questions
Can your bags be used for both men and women?
Yes! Trek Secure bags are designed to be stylish, functional, and comfortable for everyone. Their sleek, unisex design makes them perfect for both men and women, no matter your travel style.
Are your bags waterproof or water-resistant?
Our bags are water-resistant, not fully waterproof. This means they can protect your essentials from light rain, spills, and splashes, but they aren’t designed to be submerged in water. Water-resistant fabrics help keep your items safe during everyday travel, while fully waterproof materials would offer complete protection against heavy rain or immersion.
Where are you located?
Our head office is located in Perth, Western Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at TrekSecure@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
With Trek Secure, travel with confidence and ease. Our bags are designed for security, comfort, and smart organisation, keeping your essentials safe and always within reach. We help travellers of all ages and styles journey confidently, making every adventure worry-free, safe, and stress-free.
Fast, Free & Secure Shipping Australia Wide
At Trek Secure, we believe safe travel should be effortless. From checkout to takeoff, enjoy fast, free and secure shipping Australia wide. Your next adventure begins with confidence and a bag built to protect what matters most.