Frequently Asked Questions
What makes this bag anti-theft?
Our crossbody bag features lockable zippers, hidden pockets, and a cut-resistant strap, designed to protect your essentials from pickpockets and snatch theft wherever you travel.
How do I choose the right style for me?
Choosing the right style is simple. If you’re left-handed, opt for the Left style; if right-handed, choose the Right style. This ensures the bag sits comfortably across your body and gives you easy access to all compartments while keeping your valuables secure.
Where are you located?
Our head office is located in Perth, Western Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Is it comfortable to wear for long periods, and can it be used front and back?
Yes! The adjustable strap and ergonomic design make the bag comfortable for extended wear. You can wear it across your chest or on your back, keeping your belongings secure, accessible, and hands-free wherever you go.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.